Returns Policy

If you wish to return your order to us, you can send us the product or products within a period of 14 days after the date you receive your order.

Only products that were previously purchased by and delivered to the customer on the Ganzos website may be returned to the Ganzos.

In order for you to be refunded, products must be returned to us in a resalable condition and accompanied by documentation and accessories included in the original package. Products must still have their barcodes and original labels attached.

How to return a product?

To return an item, please follow the instructions below. Should you lose your return label please contact us to obtain a new one.

Please note that products being returned must be sent to an Irish address.

  1. Carefully pack your products in a parcel of your choice.
  2. Make sure that the parcel is securely sealed using adhesive tape.
  3. Place the return slip supplied with your order in the parcel.
  4. Take your parcel to a post office or entrust it to a parcel delivery service of your choice. Products returned by the Customer to the Seller must be addressed to:

    84 Greenlea Road
    Terenure, Dublin 6W

  5. On reception of the goods at our warehouse and following confirmation of the condition of the product or products, we will refund the invoiced amount to the account used to pay for the order.

Be Careful: Products returned without the return slip cannot be processed.

We remind you that products are returned at your own cost.

We reserve the right to accept or refuse returned products which do not satisfy the requirements set out here or which are considered ineligible for the return service.

Damaged or faulty products

If you have to return products due to a defect or an error on our part, please contact us for instructions on the applicable procedure. Failure to do so means that we will be unable to refund your return delivery costs.

Our exchange policy

If you wish to exchange your product for a different size please follow the instructions above for returning a product and re-order in the appropriate size.